IT Support Engineer

Bucharest, Romania

Reporting to: Service Desk Lead

Company Overview:

Eeze is a leading iGaming company dedicated to delivering innovative and exciting gaming experiences to players worldwide. We pride ourselves on our commitment to excellence, integrity, and customer satisfaction. We are seeking a talented Junior IT Support Engineer to join our dynamic IT team. The ideal candidate will possess a good technical background coupled with great troubleshooting skills to provide timely and effective support to our end users. The successful candidate will ideally be personable and engaging.

Key Responsibilities:

• Provide technical support to end-users globally on various IT issues including hardware, software, networking, and peripherals.
• Triage and perform 1^st line support for IT support tickets in a timely manner while maintaining high levels of customer satisfaction.
• Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
• Complete IT inductions and on-boarding/off-boarding of employees.
• Administer user accounts, permissions, and access rights in accordance with company policies.
• Collaborate with team members to identify recurring issues and implement proactive solutions.
• Assist in the deployment and maintenance of software applications and updates.
• Liaise with 3^rd party vendors, and raise purchase requests in a timely manner.
• Contribute to documentation efforts including user guides, knowledge base articles, and system configurations.
• Participate in IT projects as assigned, ensuring timely completion and adherence to project requirements.
• Stay informed about emerging technologies and industry best practices to continuously improve IT support services.

Required Skills & Qualifications:

• 2+ years of experience in an IT role.
• Proficiency in troubleshooting hardware, software, and network issues.
• Good networking knowledge (DHCP, DNS, IP etc)
• Solid understanding of Windows and/or macOS operating systems.
• Knowledge of Microsoft 365, Entra and Office Applications.
• Strong interpersonal and communication skills with the ability to interact effectively with users at all levels.
• Ability to prioritise tasks and manage time efficiently in a dynamic work environment.
• Proven ability to work independently as well as collaboratively within a team.

Additional Information

Occasional after-hours and weekend work may be required for system maintenance and upgrades.

You will be the only IT team member in our Bucharest office.