The Floor Operations Officer is responsible for overseeing the daily operations on the casino floor, ensuring smooth gameplay, compliance with operational procedures, and maintaining a high standard of service. This role requires strong attention to detail, quick decision-making skills, and the ability to handle escalations efficiently. The Floor Operations Officer plays a critical role in maintaining fairness, game integrity, and a positive player experience.

Key Responsibilities

• Monitor live casino floor operations to ensure efficiency and adherence to company policies and procedures.

• Ensure game integrity by identifying and reporting any irregularities, technical issues, or suspicious activities.

• Evaluate the performance of game presenters and provide constructive feedback.

• Report problems or concerns to the Service Managers.

• Document incidents and outcomes by compiling detailed incident reports.

• Ensure the overall quality of games by enforcing operational standards.

• Act as the first point of contact for resolving disputes on tables, addressing concerns from game presenters.

• Collaborate with the Service desk to troubleshoot and resolve any game-related issues promptly.

• Contribute to continuous process improvement by identifying areas for operational enhancements.

• Carry out any other ad hoc duties that might be required from time to time according to the company’s demands.

Qualifications, Skills and Experience

• At least 2 years of experience in a monitoring role or similar role within the Live Casino Operations.

• In-depth understanding of live casino games, operations, and procedures.

• Strong attention to detail with the ability to identify irregularities and ensure game integrity.

• Excellent verbal and written communication skills for reporting incidents and providing feedback.

• Proven ability to handle disputes and resolve operational challenges effectively.

• Strong problem-solving skills and ability to work under pressure.

• Team-oriented with leadership capabilities to guide and support game presenters

during the shift.

• Adaptable to working in a fast-paced environment with changing priorities.

• Proactive, with a continuous improvement mindset to enhance operational efficiency.

Required Core skills

• Reporting Skills 

• Organizational Skills

• Game Integrity Management

• Dispute Resolution

• Assessing Skills

• Operational Standard Enforcement

What’s in it for you?

• Competitive salary

• Monthly Performance Bonus

• €400 annual Wellness Allowance

• Night shift Allowance

• In-House parking (limited)

• Daily Free lunch

• Life Insurance (2x annual salary)

• Private Medical Insurance (from the 1st day)

• Access to an in-house gym

• Social events and parties

• Lunch and fruit provided at the office/studio

• Local discounts and more